Refund policy
TAILORD HAIR REFUND POLICY
Tailord Hair LLC, doing business as Tailord Hair ("Tailord Hair," "we," "us"), builds the majority of its products to order. Please review this policy before completing your purchase.
How This Policy Applies
Terms differ by product type.
Custom and made-to-order products include custom wigs, closures, frontals, color services, send-in services, and any item built, colored, or altered to a client's specifications. These are final sale.
Ready-to-ship wigs are final sale. If something is not right with your wig, contact us and we will work with you toward a reasonable resolution.
Accessories and care products may be returned within 14 days of delivery, unopened and unused, with return shipping paid by the customer.
Payment
Full payment is required at checkout unless a deposit arrangement has been approved in writing. Orders enter the production schedule once payment has been received.
Deposits
Deposits are not the standard payment method and are approved at our discretion in limited cases, such as an approved Virtual Fitting.
When approved, a 50% non-refundable deposit is required to begin an order. The deposit secures your placement in the production schedule and covers preparation, materials, and administrative costs.
The remaining balance is due within 14 calendar days of the completion notice sent to the email address on your order.
If the balance is not received within that period, the deposit is forfeited and the finished wig becomes the property of Tailord Hair.
A deposit may be transferred to a future order only if work has not yet begun. Once work has begun, deposits are non-refundable and non-transferable.
We reserve the right to modify deposit eligibility and terms at any time.
When Work Is Considered Begun
Work is considered begun once materials specific to your order have been purchased, allocated, or reserved. Where materials are already on hand, work is considered begun once the order enters the production schedule.
Cancellations
Cancellations are not guaranteed once production has begun. Cancellation requests submitted after work has begun result in forfeiture of all payments made.
Fit, Measurements, and Remakes
A Virtual Fitting is required on all custom orders. Measurements cannot be verified remotely without one, and the fitting is how we confirm accuracy before construction begins.
Measurements provided by the client are the client's responsibility. We are not able to take responsibility for a fit outcome resulting from measurements supplied without a completed fitting.
If your custom wig does not fit as expected, contact us within 5 business days of delivery. We will first make adjustments to bring the wig to the intended fit. Where adjustment cannot resolve the issue, we will remake the wig.
This applies to fit. It does not apply to change of mind, personal preference, or a change in how you would like the wig styled or colored.
Damage or Defect
Items that arrive damaged or defective may be eligible for exchange. Contact Support@TailordHair.com within 7 calendar days of delivery.
To qualify, items must be unused, unaltered, and in original condition. Bundles must have ties intact with no product, heat, or moisture applied. Lace must be uncut, unworn, unwashed, and undamaged.
All requests are subject to inspection and approval. Items sent without prior authorization will be declined and returned.
Exchange Resolution
Where an exchange is approved, we will provide a replacement of the same item. If that item is unavailable, we will offer a comparable item or credit equal to the original purchase value.
If no selection is made within 5 business days of approval, the exchange window closes.
Change of Mind
Orders are not eligible for refund or exchange based on change of mind, personal preference, or dissatisfaction unrelated to a confirmed defect.
Address Accuracy and Fraud
Clients are responsible for providing accurate billing and shipping information at checkout. We are not able to correct delivery issues caused by incorrect or incomplete address information.
Tailord Hair maintains a zero tolerance policy for fraudulent activity. Suspected unauthorized transactions will be investigated and reported as appropriate.
Contact
For questions regarding this policy, contact Support@TailordHair.com.