Shipping policy
TAILORD HAIR SHIPPING POLICY
Tailord Hair LLC, doing business as Tailord Hair ("Tailord Hair," "we," "us"), ships within the United States. This policy explains how orders are prepared, shipped, and delivered.
Shipping Rates
Shipping is a flat rate of $15. Orders over $300 ship free. Rates are calculated and displayed at checkout before payment.
Fulfillment Days
Orders are prepared and shipped Monday through Thursday. Orders placed Friday, Saturday, or Sunday begin processing the following Monday.
All timelines are calculated in business days.
Processing Time
Processing time is the time required to prepare and package an order before it ships. It does not include transit time.
Ready-to-ship items are processed within 1 to 3 business days after payment is received.
Custom and made-to-order items require 4 to 6 weeks from payment to shipment. This includes custom wigs, closures, frontals, color services, and any item built, colored, or altered to a client's specifications.
Processing begins only after payment, approvals, measurements, photos, and any required materials have been received.
Rush service is available on custom orders subject to confirmation of current production capacity. See our Terms of Service for rush tiers and pricing.
These timelines apply year-round. If an order will fall outside the stated window, we will contact you with an updated date.
Custom and Made-to-Order Items
Custom and made-to-order items are final sale. They are not eligible for return or exchange based on change of mind, personal preference, or dissatisfaction unrelated to a confirmed defect.
Items that arrive damaged or defective are covered under our Refund Policy.
Shipping Confirmation and Transit
Once your order ships, you will receive a confirmation email with tracking information. Transit timelines are set by the carrier and run separately from processing time.
Carrier delays caused by weather, high volume periods, holidays, or other events outside our control are not within our ability to prevent or expedite.
Signature Confirmation
Orders valued over $500 ship with signature confirmation required. Someone at the delivery address will need to sign for the package.
If you will not be available, most carriers allow you to redirect the package to a pickup location or reschedule delivery through their app or website using your tracking number.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not able to correct delivery issues caused by an incorrect, incomplete, or invalid address.
Once tracking confirms delivery to the address provided, responsibility for the package transfers to the customer.
If you have experienced delivery issues at your address in the past, we recommend shipping to a secure alternative location.
Shipping Protection
Optional shipping protection is available at checkout and is recommended for added coverage.
If a package is lost, stolen, or damaged in transit and shipping protection was purchased, contact us and we will begin a claim on your behalf.
If shipping protection was not purchased, we will assist you in filing a claim with the carrier where one is available. We are not able to offer a replacement or refund for packages confirmed as delivered.
Lost or Missing Packages
If tracking indicates your package was delivered and you have not received it, please allow up to 24 hours for carrier delays.
We recommend checking secure areas around your property, confirming with household members or neighbors, and contacting the carrier directly.
If these steps do not resolve the issue, contact Support@TailordHair.com and we will help you work through next steps.
Undeliverable and Returned Packages
If a package is marked undeliverable or returned to us because of an incorrect address, refusal, or failure to retrieve the package, we will contact you at the email address on your order.
Your order remains yours. We will hold it for you while we work out delivery.
Reshipment requires payment of additional shipping fees. Original shipping fees are not refundable.
If we do not receive a response within 60 calendar days of our notice, the order will be considered abandoned and may be resold, donated, or otherwise disposed of at our discretion. No refund or credit is issued for abandoned orders.
Appointment Scheduling
We are not able to take responsibility for missed or cancelled hair appointments resulting from shipping or processing timelines. We recommend receiving and confirming your order before scheduling any appointment that requires your wig.
Contact
For questions regarding shipping or delivery, contact Support@TailordHair.com.
Tailord Hair LLC