Shipping policy

TAILORD HAIR LLC SHIPPING POLICY

We are committed to providing a seamless and reliable shipping experience. Please review the information below to understand our shipping and delivery procedures.

Processing Time

Processing time refers to the time required to prepare and package your order before shipment. In-stock items are processed within one to three business days after payment is received. Processing time begins on the next business day following payment, not the day payment is made.

Custom units, wigs, and pre-order items require additional processing time due to the personalized nature of the work. These items generally require seven to twenty-one business days for processing.

Processing times may increase during peak periods, including January through May and September through December. During these times, additional processing time may apply.

Processing time does not include shipping time.

Pre-Orders and Custom Items

Pre-orders include custom wigs, closures, frontals, custom color services, and any made-to-order or customized items. Due to the custom nature of these products, pre-orders are final sale and are not eligible for refunds or exchanges.

Shipping Time and Carrier Delays

Once your order has shipped, you will receive a confirmation email with tracking information. Shipping timelines are determined by the carrier and are separate from processing time.

Tailord Hair LLC is not responsible for carrier delays once a package has been handed over for shipment. Delays may occur during high-volume periods, holidays, or unforeseen events.

Address Accuracy and Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout. Tailord Hair LLC is not responsible for delivery issues caused by incorrect, incomplete, or invalid addresses.

Once tracking confirms successful delivery to the address provided, responsibility for the package transfers to the customer. Tailord Hair LLC cannot replace, refund, or reship packages marked as delivered.

If you have experienced delivery issues at your address in the past, we strongly recommend using a secure alternative delivery location.

Lost or Missing Packages

If tracking indicates your package was delivered but you did not receive it, please allow up to twenty-four hours for potential carrier delays. We recommend contacting the carrier directly, checking secure areas around your property, and confirming with household members or neighbors.

If these steps do not resolve the issue, please contact Support@TailordHair.com for guidance. Tailord Hair LLC is not responsible for lost or stolen packages once delivery has been confirmed.

Undeliverable and Returned Packages

If a package is marked undeliverable or returned to us due to an incorrect address, refusal, or failure to retrieve the package, we will contact you to determine next steps.

All reshipments require payment of additional shipping fees. Shipping fees are non-refundable.

If we do not receive a response within five calendar days of contacting you, the order will be restocked and an electronic gift card will be issued. Original shipping costs and a forty-five dollar restocking fee will be deducted. Once an electronic gift card is issued, the original order cannot be reshipped.

When placing a new order using an electronic gift card, it is the customer’s responsibility to ensure the correct shipping address is entered. Item availability and pricing may vary.

Signature Requirement

For added security, a signature maybe required for orders with a total value exceeding five hundred dollars.

Appointment Scheduling Disclaimer

Tailord Hair LLC is not responsible for missed or cancelled hair appointments due to shipping delays or processing timelines. We strongly recommend receiving and confirming your order before scheduling any appointments that require our products.

Optional Shipping Insurance

Optional shipping insurance is available at checkout and is strongly recommended for added protection. If insurance is not selected at checkout, Tailord Hair LLC is not responsible for lost or stolen packages.

International Duties and Taxes

International orders may be subject to customs duties, import taxes, or VAT determined by the destination country. These charges are not included in your order total and are the responsibility of the recipient. Tailord Hair LLC is not responsible for customs delays or additional fees.

Contact

For questions regarding shipping or delivery, please contact Support@TailordHair.com.

Tailord Hair LLC