Privacy policy

TAILORD HAIR PRIVACY POLICY

Tailord Hair LLC, doing business as Tailord Hair ("Tailord Hair," "we," "us," "our"), values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, use our tools, or make a purchase. By using our site, you agree to the practices described below.

Information You Provide

We collect information you provide directly when you make a purchase, complete one of our forms, sign up for communications, or contact us. This may include:

  • Name, email address, mailing address, and phone number
  • Billing and shipping information
  • Payment details, processed by our payment providers
  • Body and head measurements submitted through our wig size finder or during a Virtual Fitting
  • Details about your hair, wig, or order that you share with us
  • Government issued identification, in the limited circumstances described below

Measurements and Fitting Information

Our wig size finder collects your name, email address, and head measurements so that we can return a size recommendation to you.

This information is processed through Google services and stored in a Google Workspace account controlled by Tailord Hair. It is used to provide your results, to fulfill orders you place, and to improve the accuracy of our sizing system.

Measurement data used to improve our sizing system is separated from your name and contact information before analysis.

Information Collected Automatically

We collect usage information about how you interact with our website, including pages viewed, browsing behavior, device type, browser details, IP address, and general location.

Cookies and Tracking

We use cookies and similar technologies to support site functionality, analyze traffic, and improve our services. You may adjust cookie preferences through your browser settings or through the cookie controls on our site where available.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders, including payment, shipping, and confirmations
  • Provide size recommendations and fitting support
  • Communicate with you about your order or inquiry
  • Provide customer support
  • Improve our website, products, and sizing system
  • Screen orders for fraud and risk
  • Send promotional or informational messages where you have opted in

Service Providers We Share Information With

We share information with service providers who help us operate our business. These include are not limited to:

  • Shopify, which powers our online store and processes order and checkout data
  • Payment processors, which handle payment information
  • Shipping carriers, which receive delivery information
  • Our shipping protection provider, where protection is purchased at checkout
  • Google, for analytics, search performance data, product listings, and the Workspace account where size finder submissions are stored
  • MailerLite, which manages our email list and sends our communications
  • JotForm, which hosts our Virtual Fitting request and order forms

Each provider processes information in accordance with its own privacy practices.

We may also disclose information where required to comply with legal obligations, respond to lawful requests, protect our rights, or prevent fraud.

We Do Not Sell Your Information

Tailord Hair does not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Identity Verification

In limited circumstances, such as a flagged transaction, a disputed charge, or a suspected unauthorized order, we may request government issued identification to verify the person placing the order.

Identification submitted for this purpose is used only to verify identity, is not used for marketing, and is not shared except where required by law. It is deleted promptly once verification is complete.

Providing identification is voluntary. Where we are unable to verify an order, we may cancel and refund it.

Data Security

We take reasonable measures to protect the information we hold, including using established platforms with their own security practices and limiting access to information to those who need it to operate the business.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, to maintain business and tax records, or to comply with legal obligations.

Identification submitted for verification is deleted once verification is complete. When other information is no longer required, it is deleted or separated from your identity.

Your Choices and Rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, request corrections, request deletion, opt out of marketing communications, or limit how your information is used.

To make a request, contact Support@TailordHair.com. We will respond within the timeframe required by the laws that apply to you, and we may need to verify your identity before acting on a request.

You can unsubscribe from marketing emails at any time using the link at the bottom of any message.

Children

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, contact Support@TailordHair.com and we will delete it.

Fraud

Tailord Hair maintains a zero tolerance policy for fraudulent activity. Attempted unauthorized or fraudulent transactions will be investigated and reported to the appropriate authorities. Transactions are monitored to protect our clients and our business.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The effective date at the top of this page shows when it was last revised. Continued use of our website indicates acceptance of the revised policy.

Contact

For questions about this Privacy Policy or how your information is handled, contact Support@TailordHair.com.

Tailord Hair LLC