Terms of service
TAILORD HAIR TERMS OF SERVICE
This Agreement is between Tailord Hair LLC, doing business as Tailord Hair ("Tailord Hair," "we," "us," "our"), and you, the client ("you," "your").
These Terms govern your access to and use of our website, online store, products, services, and any related offerings now or in the future.
By accessing our site, submitting an order, or purchasing any product or service, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
Eligibility
You must be at least 18 years old to place an order. By purchasing, you confirm that you are 18 or older and able to enter into a binding agreement.
Our Policies
The following policies are part of these Terms and apply to your order:
- Shipping Policy, covering processing, delivery, and undeliverable packages
- Refund Policy, covering final sale terms, deposits, fit, remakes, and exchanges
- Send-In Services Terms, covering all services requiring you to ship hair or a wig to us
- Privacy Policy, covering how we handle your information
Where a specific policy addresses a subject in more detail than these Terms, that policy governs.
Website Use
You agree not to use our website to violate any law, infringe our rights or those of others, submit false information, interfere with the operation or security of the site, or collect data from the site through automated means.
Transmission of malicious code, viruses, or harmful software is prohibited and may result in immediate termination of access.
Products, Services, and Pricing
We offer ready-to-ship wigs, custom and made-to-order wigs, send-in services, accessories, care products, and educational and digital products.
Prices are listed in US dollars and are subject to change at any time without notice. We may add, modify, discontinue, or limit the availability of any product or service at our discretion.
We may run promotions, sales, and limited time offers at our discretion. We are not obligated to apply a promotional price to an order placed before or after the promotional period, and we do not offer price adjustments on completed orders.
We make every effort to display accurate pricing and product information. Where a pricing or description error occurs, we reserve the right to correct it, and to cancel and refund any order placed at an incorrect price.
Orders and Right to Refuse Service
Placing an order is an offer to purchase. We reserve the right to accept, decline, or cancel any order at our discretion, including where an order is flagged for fraud or risk, where a product is unavailable, or where we are unable to verify the information provided.
We also reserve the right to refuse or discontinue service where communication becomes disrespectful or unproductive, where requests fall outside the scope of the services purchased, or where our policies are repeatedly disregarded.
Where service is discontinued during production, you will receive your wig built to the specifications confirmed at the time of your original order. Any changes requested after that point, including changes still pending approval by email, will not be applied.
Craftsmanship Standard and Expected Variation
Custom wigs are handcrafted and made to order based on the information provided at the time of purchase. Custom work involves professional judgment, craftsmanship, and individual execution based on the condition of the hair, the materials used, and the services requested. No two custom wigs or services will be identical.
Slight variation is expected and is not considered a defect. This includes minor asymmetry, lace placement that can be adjusted during install, and fit variation within standard tolerance.
These do not affect the quality, wear, or longevity of your wig.
Color, Texture, and Appearance
Hair color and texture are photographed under controlled conditions and displayed on screens that vary in calibration, brightness, and color accuracy. A color may appear differently on your device than it does in person and in different lighting.
Custom color is hand mixed and hand applied, and is designed to read naturally rather than to match a photograph exactly. Variation in tone, dimension, and placement between wigs is expected.
Reference images, prior work, and inspiration photos are used for guidance. An exact replica cannot be guaranteed. Hair texture and prior processing history also affect how color develops and how it photographs.
Hair is a natural material. Texture, density, and wave pattern vary between bundles and between wigs.
Inspiration Photos
You may submit 2 inspiration photo per order. Additional photos are accepted only where they show different angles of the same style.
If a new inspiration photo reflects a different style, color, or technique, it must be approved before production continues. Changes requiring additional time, technique, or materials will result in an updated invoice.
Style changes are not guaranteed once your order is placed, as production may begin promptly.
Virtual Fitting and Measurements
A Virtual Fitting is required on all custom orders. This is how we confirm measurement accuracy before construction begins.
Prepare before your appointment. Your hair must be styled exactly as you intend to wear it under your wig. We recommend 8 to 16 flat braids as the foundation that produces the most natural fit.
Bulky braids, loose hair, or inconsistent preparation will significantly affect fit. Measurements are only as accurate as the foundation they are taken on.
All measurements are self-taken by the client. We provide guidance and instruction during the fitting, and we are not able to take responsibility for fit issues resulting from measurements that are incorrect, inconsistent, or incomplete.
Fit Responsibility
Every client wears her natural hair differently underneath her wig. You are responsible for preparing your hair consistently.
Variation in braid pattern, bulk, or leave-out will change how your wig fits. Where a wig does not fit because of improper measurements, incorrect hair preparation at the time of measurement, or a change in how you wear your hair underneath, this is not a construction error.
Fit preference also varies by individual. Comfort, tension, and wear experience differ based on head shape, styling habits, and lifestyle.
Reconstruction and Remakes
Each custom wig is made to the specifications provided at the time of order.
Client-based adjustments, including fit preference and hair preparation inconsistencies, require a paid reconstruction service at current service rates.
Construction errors on our part are corrected at no additional cost.
Fit concerns should be raised within 5 business days of delivery. See our Refund Policy for the full process.
Cap Construction
Cap construction may be adjusted where necessary to support proper fit, structural integrity, comfort, and long-term wear.
These decisions are made at our discretion and are part of the customization process. Structural adjustments do not constitute a redesign unless discussed and approved in writing.
Processing Times and Rush Service
Standard processing for custom and made-to-order wigs is 4 to 6 weeks.
Rush service is available subject to confirmation of current production capacity:
- $125 rush fee: 2 to 4 weeks
- $250 rush fee: 1 to 2 weeks
Rush fees are in addition to your order total, must be paid upfront to apply, and are non-negotiable. Rush availability is confirmed before the fee is charged.
Rush service prioritizes your order within the production queue. It does not remove the effect of supplier delays, carrier delays, or other circumstances outside our control.
All timelines provided are estimates rather than guarantees. We are not liable for delays caused by high order volume, supplier delays, carrier issues, or other events beyond our control.
Processing begins only after payment, approvals, measurements, photos, and any required materials have been received. Timelines are estimates and vary with the complexity of the service, the level of customization, and current production capacity.
Business days are Monday through Thursday, excluding holidays. All timelines and communication are calculated in business days.
Shipping time is separate and is not included in processing estimates. See our Shipping Policy.
Order Changes
Change requests must be submitted within 24 hours of purchase. All changes are requests only and are not guaranteed.
Approval depends on production status, material availability, and scheduling. Approved changes may result in additional fees or an adjusted timeline.
Send-In Hair and Wigs
Where you send us hair or a wig for service, our Send-In Services Terms apply in full. Those terms cover shipping deadlines, hair requirements, strand testing, color performance on client supplied hair, turnaround times, and unclaimed property.
We are not responsible for the quality, condition, or prior treatment history of hair we did not source. Results vary with the integrity of the materials provided.
We encourage you to email us before ordering if you are unsure whether your hair qualifies.
Wear, Care, and Longevity
Once your wig is delivered, you assume responsibility for installation, maintenance, and care.
We are not responsible for issues resulting from improper handling, excessive heat, chemical processing, adhesive use, product buildup, or normal wear over time.
Longevity varies with frequency of wear, maintenance routine, and individual lifestyle.
Care Guidance
Care and styling guidance we provide, on our website, in our content, or directly to you, is general information based on our experience. It is not professional, medical, or cosmetology advice.
Hair products, adhesives, and color services may cause reactions in some people. If you have known sensitivities, allergies, or a scalp condition, consult a qualified professional before use.
Intellectual Property
All content on this website is the property of Tailord Hair and is protected by copyright, trademark, and other intellectual property laws. This includes photographs, video, written content, product descriptions, educational material, brand names, logos, and design elements.
Our sizing system, including our wig size chart, measurement methodology, and wig size finder tool, is proprietary to Tailord Hair. It was developed from our own client data and research and represents original work.
You may not copy, reproduce, republish, distribute, sell, or create derivative works from any of our content, tools, or systems without written permission. Sharing a link to our website or resharing our social media content through the platform's own sharing features is permitted.
Purchasing a product, service, or digital product grants you personal use of that item. It does not transfer ownership of any intellectual property, and it does not grant the right to teach, resell, or distribute our methods or materials.
Client Photographs and Testimonials
Photography and media terms for send-in services are covered in our Send-In Services Terms.
Where you send us photographs, video, or written feedback, or tag us in content on social media, you grant Tailord Hair permission to share that content in our marketing with credit to your handle where applicable. You may withdraw this permission by writing to Support@TailordHair.com.
Disclaimers
Our website, products, and services are provided on an as is and as available basis. We do not warrant that the site will be uninterrupted, error free, or free of harmful components.
Except as expressly stated in these Terms or our other policies, we make no warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
Limitation of Liability
To the fullest extent permitted by law, the total liability of Tailord Hair arising from any order, product, service, or use of our website is limited to the amount you paid for the product or service giving rise to the claim.
We are not liable for indirect, incidental, special, or consequential damages, including lost profits, missed appointments, travel costs, or events scheduled around delivery of an order, or for damages resulting from misuse, improper care, or expectations outside the scope of the service purchased.
Indemnification
You agree to indemnify and hold harmless Tailord Hair LLC, its owner, and its representatives from any claim or demand, including reasonable attorney fees, arising from your breach of these Terms or your violation of any law or the rights of a third party.
Governing Law
These Terms and any dispute arising from them or from your use of our website or purchase of our products are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions.
Informal Resolution
Before filing any claim, you agree to first contact us at Support@TailordHair.com with a written description of the dispute and the resolution you are seeking. Both parties agree to work in good faith to resolve the matter for a period of 30 calendar days from the date of that notice.
Most concerns are resolved at this stage, and we ask that you give us the opportunity to address yours directly.
Dispute Resolution
If a dispute is not resolved informally, it will be resolved in the state or federal courts located in Mecklenburg County, North Carolina.
Small claims. Either party may bring an individual claim in small claims court in Mecklenburg County, North Carolina, where the claim qualifies for that court. This is available to both of us and is usually the fastest and least expensive way to resolve a dispute.
Class action waiver. You and Tailord Hair agree that any claim will be brought only in an individual capacity. Neither party may bring a claim as a plaintiff or class member in any class, consolidated, or representative proceeding.
Jurisdiction and Venue
You consent to the exclusive jurisdiction of the state and federal courts located in Mecklenburg County, North Carolina, and you waive any objection to venue in those courts on grounds of inconvenience or otherwise.
Severability
If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full effect.
Changes to These Terms
We may update these Terms at any time. The effective date at the top of this page shows when they were last revised. Your continued use of our website or services after an update indicates acceptance of the revised Terms.
Contact
For questions before ordering, contact Contact@TailordHair.com.
For questions about an existing order or these Terms, contact Support@TailordHair.com.
Agreement
By placing an order, you acknowledge that you have read and agree to these Terms and all policies listed above, and you understand that custom and made-to-order products are final sale.
Tailord Hair LLC
TAILORD HAIR SEND-IN SERVICES TERMS
Tailord Hair LLC, doing business as Tailord Hair ("Tailord Hair," "we," "us"), offers services that require clients to ship hair or a finished wig to us for work.
These terms apply to all send-in services, including Lace Restoration, Full Reconstruction, Wig Laundry, Color Refresh, Bring Your Own Bundles, and color services performed on client supplied hair.
By purchasing a send-in service, you agree to these terms.
Eligibility by Service
Lace Restoration, Full Reconstruction, and Color Refresh are available only for wigs originally constructed by Tailord Hair.
If a wig is received for one of these services and was not constructed by Tailord Hair, no work will be performed and the wig will be returned. Service fees and shipping costs are not refundable in this case.
Wig Laundry is available for wigs from any brand.
Bring Your Own Bundles and color services on client supplied hair accept hair the client sources, subject to the requirements below.
Shipping Your Hair to Us
Hair must be shipped within 5 business days of placing your order. Orders where hair has not shipped within this period may be cancelled and refunded at our discretion.
Your confirmation email includes the shipping address and a form for submitting your tracking number.
Shipping insurance is strongly encouraged. Tailord Hair is not the carrier and does not take responsibility for hair lost, stolen, or damaged in transit to us. If a package is lost or damaged on its way to us, we will do our best to assist you in filing a claim with the carrier.
Risk of loss for inbound shipments remains with the client until the package is received by Tailord Hair.
Inspection on Arrival
All hair is inspected on arrival and its condition is documented before any work begins.
Wigs and hair frequently arrive with wear, damage, or prior processing that was present before shipping. Tailord Hair is not responsible for the pre-existing condition of any item received.
Hair Requirements
Hair sent for service must be:
- 100% human hair
- Clean, detangled, and free of thread, glue, or adhesive residue
- Labeled by length and texture where multiple bundles are sent
- Sufficient in quantity to complete the service ordered
- Free of damage that prevents the service from being performed safely
We do not accept factory wigs or synthetic and synthetic blend hair.
Hair That Does Not Meet Service Requirements
Where hair arrives in a condition that prevents the service from being completed, the hair will be returned without the service performed.
An inspection and handling fee of $125 applies, covering receiving, inspection, strand testing where applicable, correspondence, repackaging, and the production time reserved for your order.
Return shipping in these cases is paid by the client.
Client Supplied Hair and Color Results
Tailord Hair warrants the quality and condition of hair sourced and sold by Tailord Hair.
Hair supplied by the client is accepted as is. Its origin, processing history, and prior chemical treatment are not known to us and cannot be verified. The condition of client supplied hair and its response to chemical processing are the responsibility of the client.
A strand test is performed on all hair not sourced by Tailord Hair before color work begins. Strand testing reduces risk. It does not eliminate it, and results on a single strand do not guarantee results across an entire head of hair.
Client supplied hair may fail to lift to the intended level, may take tone unevenly, or may experience breakage or structural damage during processing. Where this occurs on hair supplied by the client, Tailord Hair is not liable for the outcome, and service fees are not refundable.
If strand testing indicates the hair will not support the service, we will contact you before proceeding.
Turnaround Times
Turnaround begins on the business day after your hair is received by Tailord Hair, not the date your order was placed.
- Wig Laundry: 7 to 10 business days
- Color Refresh: 2 weeks
- Lace Restoration: 3 weeks
- Full Reconstruction: 3 weeks
- Bring Your Own Bundles: 3 weeks
Orders are worked Monday through Thursday. Turnaround times may extend where additional work is identified and approval is pending.
Additional Work and Approval
If your hair is reviewed and additional work is needed to complete the service, we will contact you by email at the address on your order before proceeding.
If we do not receive a response within 14 calendar days, the item will be returned in the condition received, no further work will be performed, and the service will be considered complete.
Closures, Color Matching, and Known Limitations
Gently used closures are accepted where noted, and lace and knots on a previously worn closure may be more fragile than new lace. We are not responsible for failure of a client supplied closure during or after service.
Color matching to existing bundles is performed to the closest achievable result. An exact match cannot be guaranteed, particularly where the existing hair has prior color history.
Return Shipping
Return shipping is included in the price of all send-in services, with the exception of hair returned under the requirements section above.
Once a returned package is confirmed delivered by tracking, responsibility for the package transfers to the client.
Unclaimed Property
Where a completed item cannot be returned, or where we are unable to reach you to complete or return your order, we will send notice to the email address on your order.
If we do not receive a response within 60 calendar days of that notice, the item will be considered abandoned and may be resold, donated, or otherwise disposed of at our discretion. No refund or credit is issued for abandoned property.
Photography and Media
Tailord Hair documents its work for educational and promotional purposes across its website, social media, and other channels.
By sending hair or a wig to Tailord Hair, you agree that images and video of the work performed may be captured and used without further approval or compensation. Client names and identifying information are not published.
If you prefer that your item not be photographed or filmed, send a written request to Support@TailordHair.com before shipping.
Limitation of Liability
To the fullest extent permitted by law, the total liability of Tailord Hair for any claim arising from a send-in service is limited to the amount paid for that service.
Tailord Hair is not liable for indirect, incidental, or consequential damages, including missed appointments, travel costs, or events scheduled around the return of an item.
Contact
For questions before ordering, contact Contact@TailordHair.com.
For questions regarding an existing order, contact Support@TailordHair.com.