Refund Policy for Tailord Hair LLC
REFUND POLICY FOR TAILORD HAIR LLC
Refund & Exchange Policy
At Tailord Hair LLC, we take pride in offering high quality products and services. While all sales are final due to the custom and hygienic nature of our pieces, we believe in fair and transparent policies. Please review the following carefully before placing your order.
Deposit, Payment & Order Change Policy
A 50% non-refundable deposit is required to begin all custom orders. Deposits secure your position in the production schedule and cover the initial preparation, materials, and administrative work associated with your order.
Deposit Validity
Deposits remain valid for 60 days from the date they are received. If the remaining balance is not paid within this 60-day period, the order will be cancelled and the deposit forfeited. Deposits may be transferred to a future order within the 60-day window only if work on the original order has not begun.
Definition of Work Begun
Work is considered begun once materials specific to the order have been purchased or allocated. In instances where materials are already in stock, work is considered begun once the order is added to the production schedule. Once work has begun, deposits become fully non-transferable.
Remaining Balance
Once your unit is completed, the remaining balance must be paid in full within seven (7) calendar days of receiving your completion notice. Failure to submit the remaining balance within this period will result in forfeiture of the deposit, and the unit will become the property of Tailord Hair to be resold at our discretion.
Order Changes
Order changes are permitted within 72 hours of the initial deposit payment, provided that materials have not yet been ordered or production has not started. Any order adjustments requested after this window may incur additional fees. Please note that the 60-day deposit validity period begins on the date the original deposit is received and does not reset with order changes.
Tailord Hair reserves the right to decline changes that affect the integrity of the production schedule, timeline, or final design.
Order Cancellations
Once your order is confirmed, it enters our fulfillment process immediately. Because of our quick processing and made to order model, we may not be able to cancel orders once submitted.
For any questions, contact us at Support@TailordHair.com as soon as possible.
No Refunds, Exchange Only Policy
Due to the custom made nature of our product, we do not offer refunds. In rare cases where a product arrives damaged or defective, we are happy to offer an exchange.
To qualify for an exchange:
• You must contact us within 7 calendar days of delivery.
• The item must be in its original condition, unused and unaltered.
• For bundles: ties must remain intact, with no moisture, heat, or product applied.
• For lace products: lace must be uncut, undamaged, and unwashed.
How to Request an Exchange
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Email Support@TailordHair.com within 7 calendar days of receiving your order
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Include your order number, a clear description of the issue, and at least two photos showing the concern
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Our team will review your request and provide next steps
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Once approved, we will send return instructions
All returns must be inspected before approval. You will receive a response within 7 business days after we receive your item.
Any order received without prior approval will be declined and no exchange will be processed.
Exchange Process
If approved, we will either:
• Ship you a replacement of the same product
• Or, if unavailable, offer you a similar item or store credit equal to the value of the original order
If we do not receive your selection within 5 business days, the exchange window will close.
Address Accuracy and Customer Responsibility
Please double check your shipping address at checkout. We are not responsible for:
• Delivery issues caused by incorrect or incomplete addresses
• Delays from mismatched billing and shipping details
If your shipping and billing addresses do not match, your order may be automatically refunded for security reasons.
If you notice an error in your address after placing your order, email us immediately at Support@TailordHair.com.
Zero Tolerance for Fraud
We take payment fraud seriously. Any attempt at unauthorized or fraudulent transactions will be reported to the appropriate authorities. We actively monitor and protect every order to keep our community secure.
Questions or Concerns
If you have any questions or need help with an order, email us at Support@TailordHair.com. We are always here to help.
Tailord Hair LLC
Support@TailordHair.com
We are honored to be part of your hair journey and committed to keeping it seamless, secure, and worth every step.