TAILORD HAIR LLC TERMS OF SERVICE AGREEMENT
TAILORD HAIR LLC TERMS OF SERVICE AGREEMENT
This Terms of Service Agreement (the "Agreement") is a legal contract between Tailord Hair LLC (referred to as "we" "us" or "our") and you, the user (referred to as &"you" or "your"), collectively referred to as the "Parties". This Agreement governs your use of our services, including but not limited to our online store, website, and any new features or services that may be added in the future.
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ONLINE STORE TERMS
a. By using our site or services, you acknowledge and accept the terms of these agreements.
By accepting these Terms of Service, you affirm that you have reached the age of
majority in your state or province of residence, or you have attained the age of majority in your state or province of residence and have provided us with consent to permit any of your minor dependents to access and use this site.
You are prohibited from utilizing our products for any unlawful or unauthorized
purposes, and when using the Service, you must not infringe upon the laws in your
jurisdiction, including but not limited to copyright laws.
Transmission of any worms, viruses, or any code with a destructive nature is strictly
prohibited. Any breach or violation of these Terms will result in an immediate termination of your access to our Services.
2. GENERAL CONDITIONS
We retain the discretion to decline service to any individual at any time and for any
reason. You acknowledge that your content (excluding credit card details) may be
transmitted without encryption and may entail (a) transmissions across diverse
networks, and (b) adjustments to conform to and satisfy the technical requirements of interconnected networks or devices. Credit card information is always encrypted when transmitted across networks.
You consent not to replicate, reproduce, copy, vend, resell, or exploit any portion of the Service, the use of the Service, or access to the Service, as well as any contact on the website facilitating the provision of the service, unless you have obtained express written permission from us. The headings employed in this agreement are for convenience purposes only and will not constrain or otherwise influence these Terms.
3. ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide accurate, current, and complete purchase and account
information. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We do not assume responsibility for any inaccuracies, incompleteness, or outdated
information presented on this site. The content on this site serves as general
information and should not be the sole basis for decision-making without consulting
more primary, accurate, complete, or timely sources of information. Any reliance on the content on this site is undertaken at your own risk.
This site may contain historical information which, by its nature, is not current and is
provided solely for your reference. While we retain the right to modify the contents of this site at any time, we are under no obligation to update any information on our site. You acknowledge that it is your responsibility to keep track of any changes made to our site.
4. OPTIONAL THIRD PARTY TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is"; and "as available" without any warranties, representations, or conditions of any kind and without any endorsement.
5. THIRD PARTY LINKS
Our website may contain links to third-party websites or services that are not owned or controlled by Tailord Hair LLC. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Tailord Hair LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such website or service.
6. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "Comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use Comments in any medium.
7. PERSONAL INFORMATION
You agree to our Privacy Policy, which outlines how we collect, use, and manage your personal information.
8. ERRORS, INACCURACIES, OR OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).
9. PROHIBITED USES
You are prohibited from using our services for any unlawful or unauthorized purpose. You must not violate any laws in your jurisdiction when using our services.
10. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Please refer to our separate Disclaimer of Warranties and Limitation of Liability policy, which is incorporated by reference.
11. INDEMNIFICATION
You agree to indemnify, defend, and hold us harmless, our subsidiaries, affiliates,
partners, officers, directors, agents, contractors, licensors, service providers,
subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
12. SEVERABILITY
If any provision of this Agreement is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.
13. TERMINATION
We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including without limitation, if you breach the Terms.
14. ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between the Parties regarding the
subject matter herein and supersedes all prior or contemporaneous communications and proposals, whether oral or written, between the Parties.
15. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of
North Carolina, without regard to its conflict of law principles.
16. CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms of Service. Your continued use of our services following any such changes constitutes your acceptance of the new Terms of Service.
17. Buyer Order Confirmation and Restocking Fee Policy
Order Confirmation: For all purchases that include a unit (wig) or total more than $750, we require you to complete our Buyer Order Confirmation Form via JotForm within 48 hours of your purchase. This step is crucial for confirming your order and helps us maintain our commitment to quality and customer satisfaction.
Tailord Hair LLC reserves the right to adjust the order value threshold requiring a Buyer Order Confirmation Form, either higher or lower, on a case-by-case basis. Our goal is to tailor our services to best meet the needs of each unique transaction and customer.
Restocking Fee: Please note, if the confirmation form is not completed within this 48-hour window, your order will be cancelled, and a flat restocking fee of $125 will be applied.
Photo ID Requirement: For your security and ours, we require you to upload a copy of your photo ID on the confirmation form. Your ID will be stored securely in JotForm’s system as long as you maintain an active profile with us. We encourage you to review JotForm’s Terms and Conditions and Privacy Policy to understand how your information is handled before submitting the form. By submitting the Buyer Order Confirmation form, you acknowledge and agree that you have read, understood, and accepted all policies set forth by Tailord Hair LLC and any relevant third parties involved.
Cancellation Notification: Should your order be cancelled, we will inform you promptly via email.
GDPR Compliance: Your privacy matters to us. Please review our Privacy Policy and JotForm’s GDPR Compliance to understand how we protect and use your data.
18. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We do not assume responsibility for any inaccuracies, incompleteness, or outdated
information presented on this site. The content on this site serves as general
information and should not be the sole basis for decision-making without consulting
more primary, accurate, complete, or timely sources of information. Any reliance on the content on this site is undertaken at your own risk.
This site may contain historical information which, by its nature, is not current and is
provided solely for your reference. While we retain the right to modify the contents of this site at any time, we are under no obligation to update any information on our site. You acknowledge that it is your responsibility to keep track of any changes made to our site.
20. Deposit, Payment & Order Change Policy
A 50% non-refundable deposit is required to begin all custom orders. Deposits secure your position in the production schedule and cover the initial preparation, materials, and administrative work associated with your order.
Deposit Validity
Deposits remain valid for 60 days from the date they are received. If the remaining balance is not paid within this 60-day period, the order will be cancelled and the deposit forfeited. Deposits may be transferred to a future order within the 60-day window only if work on the original order has not begun.
Definition of Work Begun
Work is considered begun once materials specific to the order have been purchased or allocated. In instances where materials are already in stock, work is considered begun once the order is added to the production schedule. Once work has begun, deposits become fully non-transferable.
Remaining Balance
Once your unit is completed, the remaining balance must be paid in full within seven (7) calendar days of receiving your completion notice. Failure to submit the remaining balance within this period will result in forfeiture of the deposit, and the unit will become the property of Tailord Hair to be resold at our discretion.
Order Changes
Order changes are permitted within 72 hours of the initial deposit payment, provided that materials have not yet been ordered or production has not started. Any order adjustments requested after this window may incur additional fees. Please note that the 60-day deposit validity period begins on the date the original deposit is received and does not reset with order changes.
Tailord Hair reserves the right to decline changes that affect the integrity of the production schedule, timeline, or final design.
CONTACT INFORMATION
If you have any questions about this Agreement, please contact us at:
Info@TailordHair.com